"We accept returns within 30 days of purchase for a full refund or exchange, provided the items are unused, in their original packaging, and in the same condition as received. To initiate a return, please contact us at silvershepherdags@gmail.com with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 5-7 business days."
